Shipping Policy

All books are made-to-order, especially for you. All books are printed with our printing partner, Lulu.com. So any physical products purchased will need to be printed and bound before they are shipped to you. We produce books at our print facilities across the world including locations in France, Poland, Australia, the United Kingdom, Canada, and the United States and then ship the print products globally.

Our normal production times are 3-5 business days, but your shopping cart will display the estimated production time specific to your order. Shipping times are estimates and not guaranteed. Express and Expedited delivery methods deliver Monday through Friday.

Incorrect delivery addresses, customs delays, natural disasters, and delivery restrictions may delay your order. Orders affected by such delays may take as long as 6 weeks to arrive. Lulu takes no responsibility for delivery delays outside of our control and will take no action on these orders during that time.

  • Untraceable Mail and Priority Mail services may require extra transit times and may take up to 28 days to complete delivery.
  • Untraceable Mail and Priority Mail orders that do not arrive within 28 days may be eligible for a reorder at the discretion of Lulu Support Staff. Please note that we will not offer more than one reorder for customers choosing to use untraceable shipping methods.
  •  Packages shipped via Mail will be delivered using the postal service of the destination country.
  • Local Customs and Immigration agencies determine duties or taxes levied against packages arriving from outside the destination country. Click here for more information regarding VAT. These additional fees are the responsibility of the recipient. Lulu cannot be held responsible for any costs incurred by the purchaser or recipient of orders due to shipment failure or late delivery.
  • Packages shipped military APO / FPO and diplomatic DPO addresses must use US Postal Service shipping. Ground, Expedited, and Express shipping cannot be used. To ensure your order is sent via USPS, make sure the country chosen at the shipping step is the United States of America.
  • Please note that we do support shipments addressed to Armed Forces Europe, Armed Forces Pacific, and Armed Forces America. Select the option that best fits your Armed Forces shipping destination.
  • Please allow for additional transit times when shipping outside of the continental United States (Hawaii, Alaska, Puerto Rico, APO addresses, and other US territories). If transit times exceed 14-21 days, please contact Lulu Support Staff who at their discretion may place a reorder.
bellanova books children's books
Melbourne, Australia jenny@bellanovabooks.com
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